Shipping policy

Last Updated: 10/31/2023

1. Order Processing Time

Orders are typically processed within 3 business days. During peak seasons, processing times may be extended, and we will communicate any delays through our website or email notifications.

2. Shipment Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor the status of your shipment.

3. Delivery Times

Estimated delivery times are based on standard shipping options. Actual delivery times may vary based on factors such as location, courier service, and unforeseen circumstances. We strive to provide accurate delivery estimates, but we do not guarantee specific delivery dates.

4. Shipping Errors or Issues

If you experience any issues with your shipment, please contact our customer support team at contact@portapr.com. We will work to resolve any shipping errors promptly.

5. Lost or Stolen Packages

We are not responsible for lost or stolen packages once they have been marked as delivered by the courier. If you believe your package has been lost or stolen, please contact the courier service and file a report with them.

6. Returns Due to Shipping Issues

If your order is returned to us due to shipping issues (e.g., incorrect address provided by the customer), you may be responsible for additional shipping fees to have the item reshipped.

Contact Us!

If you have any questions or concerns regarding our shipping policy, please contact our customer support team at contact@portapr.com

Please note that shipping rates may change based on promotions or other factors and any changes will be reflected during the checkout process.

By making a purchase from our online store, you acknowledge that you have read and understood our shipping policy.